Terms and Conditions
Welcome to Saan Salon, the premier online marketplace for salon appointments. By using our platform, you agree to the following terms and conditions, which govern your use of the website and services.
1. General Terms
1.1 These Terms and Conditions (the “Agreement”) apply to all users of the Saan Salon platform, including customers, salon vendors, and other visitors.
1.2 By accessing or using Saan Salon, you agree to comply with and be bound by this Agreement. If you do not agree to these terms, please do not use our services.
2. Booking and Appointments
2.1 All bookings made through Saan Salon are subject to availability and the salon’s schedule.
2.2 Saan Salon provides a platform for customers to book services with local salons, but the actual appointment details, including services, pricing, and schedules, are determined by the individual vendor.
3. Deposits
3.1 When booking an appointment through Saan Salon, a deposit may be required by the vendor.
3.2 All deposits are non-refundable. Once a deposit is made, it will not be refunded under any circumstances.
4. Late Arrivals
4.1 If a customer arrives late for their scheduled appointment, the vendor has the discretion to:
- Decide whether to proceed with the appointment, depending on the vendor’s schedule and availability.
- Refuse to carry out the appointment if the late arrival would interfere with upcoming appointments.
4.2 We recommend customers arrive at least 10 minutes prior to their scheduled appointment time to avoid any inconvenience.
5. Cancellations
5.1 Customers may cancel their appointment at any time, but cancellations are allowed only within 24 hours of the scheduled appointment time.
5.2 Cancellations made after the 24-hour window may be subject to a cancellation fee or forfeiture of the deposit, depending on the vendor’s cancellation policy.
6. Vendor Responsibilities
6.1 Vendors are responsible for providing accurate and timely information about their services, availability, and policies.
6.2 Vendors must ensure that the services provided meet the quality and standards promised during the booking process.
6.3 Vendors have the right to refuse service or cancel bookings if the customer violates any of the platform’s rules or behaves inappropriately.
7. Customer Responsibilities
7.1 Customers are responsible for providing accurate contact and payment information when making a booking.
7.2 Customers must communicate any changes or cancellations within the required time frame (24 hours) to avoid cancellation penalties.
7.3 Customers must respect the vendor’s policies, including those regarding appointments, deposits, and cancellations.
8. Platform Use
8.1 Saan Salon is not responsible for the actions of users, whether customers or vendors. We are only a platform for connecting customers and vendors.
8.2 By using Saan Salon, you agree that we are not liable for any disputes, damages, or issues arising from appointments or transactions made through the platform.
9. Privacy
9.1 Saan Salon respects your privacy. Please review our Privacy Policy to understand how we collect, use, and protect your information.
10. Changes to Terms
10.1 Saan Salon reserves the right to change or modify these Terms and Conditions at any time. Any updates will be posted on this page, and you are encouraged to review them periodically.
11. Governing Law
11.1 These Terms and Conditions are governed by the laws of the jurisdiction in which Saan Salon operates.